Get injixo for Freshdesk here:

Freshchat Freshcaller Freshdesk

Boost agent productivity and drive delightful CX
with injixo + Freshdesk

Today’s virtual realm comes with its fair share of pros and cons; the magnitude of which is felt by the support team. Supervisors are tasked with overseeing teams that are disjointed and distributed all across the globe. With the added woes of resource crunch, it’s a challenge for admins to manage and distribute agents based on the workload. 

Unforeseeable events, seasonal patterns, multiple channels, and staffing issues significantly impact your SLAs.
The struggle is real. But it ends here. 

Get the best of both worlds

The integration brings together injixo’s smart and comprehensive workforce management solution within Freshdesk, Messaging, and Freshcaller solutions to enhance both customer and employee experience. The seamless integration enables you to forecast, schedule, monitor performance in real-time, and track and analyze KPIs.


Here’s how it works: 


Accurate forecasting and staffing

Always have the right number of employees doing the right thing at the right time. Based on historical data ticket, chat, and caller data collected by Freshdesk identify and assess future workload across channels. This helps determine the number of agents you will need to handle the forecast contacts based on skill. 

injixo forecasting injixo forecasting

 

Efficient skill-based scheduling

Map support agents with the right skills to the corresponding shifts and do away with under- or over-staffing. Powerful optimization algorithms generate adaptable and skill-based agent schedules that help you keep up with the demands of a modern workforce.

injixo scheduling injixo scheduling

 

Agent engagement through self-service

Engage agents in the planning process by giving them visibility and control of their working times that are optimized around customer demands. Smart self-service capabilities help agents swap shifts, notify availability, and take time offs.

injixo agent engagement injixo agent engagement

 

Impact-driven reporting and analysis

Take data-dependent decisions to continuously update and improve business processes by analyzing performances at the end of every WFM cycle. This is enabled by impactful reports and dashboards that help measure and track KPIs.

reporting dashboards reporting dashboards

Make the most of injixo + Freshdesk

Transform your CX with Workforce Management 
Learn how you can build and sustain a highly engaged workforce with injixo and Freshdesk to drive greater customer delight.

Learn how through this blog! 

Learn why injixo for Freshdesk is the right choice for you
Learn how you can build the next-gen workforce and solve critical business challenges with this revolutionary integration.

Learn more from this video!

injixo is now available for Freshdesk Products
Ensure you are on track to build a future-ready CX strategy with the joint capabilities of both these powerful solutions.

Get it from our Marketplace!