Which pricing plan is right for you?

Know what features you get with each plan

Features

FRESHSALES

FREE

$0

for upto 3 users

GROWTH

$9

/user/month,

billed annually

$11

/user/month,

billed monthly

PRO

$39

/user/month,

billed annually

$47

/user/month,

billed monthly

ENTERPRISE

$59

/user/month,

billed annually

$71

/user/month,

billed monthly

CONTACT AND ACCOUNT MANAGEMENT
Contact Management
Account Management
Contact Lifecycle Stages
Activity Timeline
Kanban view for Records
Auto Profile Enrichment

SALES ACTIVITIES
Tasks, Appointments, and Notes
Activity Home Dashboard
Custom Sales Activities
Sales Dashboard

CRM CUSTOMIZATION
Rename Modules
Custom Fields: Basic Limits
Unique fields
Record Tags
Product Catalog
Sales Email Template Tags
Basic Workflows		20	50	100
Advanced Workflows			50	100
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals			50 per module	100 per module
Advanced CRM Customization
Custom Modules				10 custom modules

SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Rotten Deals
Multiple Sales Pipelines			10	10
Quota
Sales Teams			Limit 50	Limit 100
Multi-currency
Sales Forecasting
Deal Teams

DATA ADMINISTRATION
Data Import and Export
Migration from other CRMs
File Storage		2 GB per user	5 GB per user	100 GB per user
Recycle Bin

SALES EMAILS
Two-way Email Sync
Email Templates
Sales Sequences (per user)			10	25
Sales Sequences Email Limit (per user)			1,000/day	2,000/day
Personalized Bulk Emails (per user)		250/day	1,000/day	5,000/day
Team Inbox

PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Parallel Calling
Queue Transfer
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Power Dialer
Warm Transfer
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)

CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Canned Response
Private Notes
FAQs
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns
Live Translate for Chat
Meetings
Advanced Automations

OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
WhatsApp Integration
LINE Messenger
Google Business Messages

AI CHATBOT
Freshbot Sessions		500	500	500
Answers
Chatbot Builder
Intent Detection
Multilingual Bots
API Connectors
Custom Parameters
Bot Activities/Functions
Rich Media Interactions
Chatbot Analytics
Agent Handover

FREDDY AI INSIGHTS
Contact Scoring
Smart Matches (Deduplication)
Deal Insights
Next Best Action
Out-of-office Detection
Forecasting Insights

WEBSITE INTEGRATION
Classic Forms
Website Tracking

DATA SECURITY AND GOVERNANCE
Record Scope
Role-based Access
US, EU, IN, ANZ Data Centers
Custom Roles			50	100
Territory Management
Field-level Permissions
Audit Logs
Record Types

REPORTS AND DASHBOARDS
Curated Reports
Custom Reports

Chat dashboards and analytics
Basic Dashboard
Conversation Overview Report
Label Report
Advanced Dashboard
Team Performance Report
CSAT Survey and Report
Agent Availability Report

Chat APIs
Conversation Transcript APIs
Extensive Data APIs
Rich Messaging APIs
Agent APIs
Webhooks
Extract APIs (for reporting)
Extendable API rate limit

INTEGRATIONS
API Access
Freshworks Marketplace

SUPPORT
24x5 Support

MOBILE
Mobile App for Android and iOS
Contact, Account, and Deal Management
Voice Notes
Book Uber
Google Maps
Caller ID
Check-in
Automatic Call Logging
Documents
Offline

ADD-ONS
CPQ
Workflows		$5 for 10 workflows	$5 for 10 workflows	$5 for 10 workflows
Phone Credits	Starts from $5	Starts from $5	Starts from $5	Starts from $5